Study from Expedia Media Solutions and comScore Reveals Extensive Cross-Device Planning and Booking Journey During the 45-Day Path to Purchase
May 12, 2016 (Press Release) – BELLEVUE, Wash.–A new study commissioned by Expedia® Media Solutions, the advertising arm of the Expedia group, and conducted by comScore explores the online and offline touch points that can influence the purchase journey for British travellers.
The British Traveller’s Path to Purchase study examined the 45-day period leading up to online travel booking by consumers in the UK, including desktop and mobile device usage, destinations considered, and resources utilised. The study found that British travellers spend 2.4 billion minutes engaging with digital travel content, which is a nearly 45 percent increase year-over-year. Nearly one billion of those minutes are spent on travel content from a mobile device – an 82 percent increase year-over-year.
As multi-device usage and its impact on content consumption and booking behaviour continues to evolve, travellers are presented with more options than ever before, leading to an extensive research and booking path – and creating myriad opportunities for advertisers to influence destination and purchase decisions.
In the UK, more consumers are engaging with travel content on mobile devices than desktops, though in general, users are becoming more device agnostic.
- More users now engage with travel content on mobile than desktop devices, nearly 28 million versus 25 million, respectively
- Forty-nine percent of users engage with travel content on multiple devices, compared to 28 percent of mobile-only users and 21 percent of desktop-only users
- Nearly half of smartphone owners and 63 percent of tablet owners used their device for trip research
- Browsers are still the primary way UK consumers access mobile travel information (64 percent), and the total share of browser minutes surpassed apps in most travel categories – most notably OTAs (80 percent), Airlines (72 percent) and Hotels/Resorts (72 percent)
Travel continues to be a considered and time consuming purchase, and the average online travel booker visited travel sites more than 121 times during the 45-day path to purchase.
- Sixty-eight percent cited an online source as the first resource used to help decide on a destination
- Users average more than 18 visits to travel sites per week during the 45 days prior to booking, and spend more than an hour and fifteen minutes on desktop travel sites in the week leading up to purchase
- By the end of the booking path, average visits per booker increased by more than 200 percent, resulting in close to daily visits to travel sites, on average
Destination decisions are influenced by many factors, and 54 percent of UK online travel bookers started the research process with multiple destinations in mind.
- British online travel bookers are two times more likely to book an international trip versus a domestic trip, and millennials were more likely to consider or book trips further abroad
- OTAs (12 percent) and search engines (12 percent) were the most common initial online resources when deciding on a destination, while recommendations from family and friends were the most common offline resource (15 percent). OTAs also have the most booker engagement, compared to other travel site categories, with 32 percent of total visits throughout the booking path.
- Search engines (68 percent) were used most as a resource near the beginning of the purchase path, but dropped to only eight percent at booking; OTAs (31 percent), airline sites (36 percent) and hotel sites (23 percent) were leading booking tools, and also used consistently throughout the path to purchase
The travel advertising marketplace is crowded, but full of opportunity.
- Thirty percent of travel bookers who were considering more than one destination were influenced by advertising; millennials were 25 percent more likely to notice travel advertising than other age groups, and 26 percent said advertising influenced their destination decision
- Forty-eight percent of online travel bookers said travel package advertising most influenced their booking decision
- Though travel only accounts for two percent of online display ad impressions, 10 percent of display ads served to an online booker during their path to purchase were travel ads, showing that targeting is working
“Travel continues to be a complex buying decision, and one travellers invest a significant amount of time in, as illustrated by the number of travel site visits prior to booking,” said Noah Tratt, senior global vice president of Expedia Media Solutions. “Considering that more than half of online travel bookers in the UK start with multiple destinations in mind, understanding how and when decisions are influenced throughout the path to purchase can help marketers better reach and engage British travellers in the weeks leading up to booking.”
To view the full study please visit: bit.ly/BritishTravelPathToPurchase
About Expedia Media Solutions
Expedia Media Solutions, the advertising arm of the Expedia group, offers industry expertise and digital marketing solutions that allow brands to reach, engage and influence its qualified audience of travelers around the world. Through its vast network of leading travel brands and global points of sale, Expedia Media Solutions provides partners with proprietary data-driven insights about traveler behaviors during every stage of the purchase journey, along with dynamic advertising solutions, to deliver strategic campaigns and measurable results. For more information, visit www.advertising.expedia.com.
About the Expedia group
The Expedia group (NASDAQ: EXPE) is the world’s largest online travel company, with an extensive brand portfolio that includes leading online travel brands, such as:
- Expedia.com®, a leading full service online travel company with localized sites in 33 countries
- Hotels.com®, a preeminent global lodging expert operating in more than 65 countries and 35 languages with its award winning Hotels.com® Rewards loyalty program
- Orbitz Worldwide, a global travel portfolio including Orbitz, ebookers and CheapTickets brands, and business-to-business offerings including Orbitz Partner Network and Orbitz for Business
- Expedia® Affiliate Network (EAN), a global B2B business that powers the hotel business of leading airlines, top consumer brands, online travel agencies and thousands of other partners through its API and template solutions
- trivago®, a leading online hotel search with sites in 55 countries worldwide
- HomeAway®, a global online marketplace for the vacation rental industry, which also includes the VRBO, VacationRentals.com and BedandBreakfast.com brands, among others
- Egencia®, a leading corporate travel management company
- Travelocity®, a pioneer in online travel and a leading online travel brand in the US and Canada
- Hotwire®, a leading discount travel site that offers Hot Rate® Hotels, Hot Rate® Cars and Hot Rate® Airfares, as well as vacation packages
- Expedia® Media Solutions, the advertising sales division of the Expedia group that builds media partnerships and enables brand advertisers to target a highly-qualified audience of travel consumers
- Wotif Group, a leading portfolio of travel brands including Wotif.com®, Wotif.co.nz, lastminute.com.au®, lastminute.co.nz and travel.com.au®
- Classic Vacations®, a top luxury travel specialist
- CarRentals.com™, a premier online car rental booking company with localized sites in 13 countries
- Expedia Local Expert®, a provider of online and in-market concierge services, activities, experiences and ground transportation in hundreds of destinations worldwide
- Venere.com™, an online hotel reservation specialist in Europe
- Expedia® CruiseShipCenters®, a provider of exceptional value and expert advice for travelers booking cruises and vacations through its network of over 220 retail travel agency franchises across North America
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