Hotel trends for 2023

It’s been a couple of challenging years for the hotel industry, but it seems as if the sun has finally broken on the horizon.  

With travel demand continuing to increase – 46% of consumers said travel is more important to them now than it was pre-pandemic – this offers more hotel advertising opportunities than the past few years. Our recent custom research gives us in-depth insights into what travelers are looking for, the latest hotel trends, and what travel professionals are prioritizing.  

Whether you’re a proprietor of a small property or a hotel revenue manager at a large chain, our findings will help you understand the current trends in the hospitality industry 

Let’s take a deeper dive into the trends we’re seeing for the year, and how this can help you create the best marketing strategies to build and grow your business.  

Traveler and hotel industry trends 

Our research included 11,000 consumers and 1,100 travel professionals from 11 major markets. What we’ve learned from their responses is that travelers’ views have changed as the pandemic has waned.  

After the first wave of the pandemic was over, hotels successfully promoted  the efforts they were making to ensure that cleanliness was a top priority to ease travelers’ concerns. One of the key findings in our research is that travelers are less concerned with health and cleanliness now than they were previously. While safety and cleanliness remain important, lower prices are now more of a priority than minimizing exposure to Covid and exceptional experiences are seen as being worth the price of travel.  

The top three priorities for travelers when booking travel are: 

  1. Low pricing 
  1. Ability to get a full refund 
  1. Flexible cancellation policies 

To adapt to the unpredictability the pandemic brought, many hotel professionals (77%) implemented new pricing structures, refund and cancellation policies. And 96% of these hotel professionals said they still offer refundable services or hotel credits to be used at a later stay. From what we’ve learned about travelers’ top priorities, it’s clear that many still value these policies.  

While price is top of mind for travelers, many industry professionals don’t view the importance of price in the same light.  

Travelers' concern over cost

More than one half of consumers place an emphasis on cost, but less than a quarter of industry professionals do. This cost-conscious approach to booking travel persists: 60% of consumers said “getting the right price” is the most important feature when they’re looking to book.    

People are also traveling with purpose. Top motivators for travelers include physical and mental health (49%), change of scenery (49%) and making up for lost time (46%). Think about how you can tie in cost savings at your property with the motivators consumers cite. For example, can you highlight cost-effective stays that provide a relaxing, retreat-like atmosphere or offers that combine experiences like scuba diving with exotic beachside accommodations.  

Business and international travel 

Interest in international travel has increased, with 50% of consumers likely to travel internationally in the next 12 months or have already booked a trip. This is a positive sign: In mid-2020 only 12% of people had the same travel plans.  

Business travel is also up: One third of consumers said they’re planning a business trip. With this growth in business travel, we’re also seeing the return of “bleisure” (extending a work trip) and “flexcations” (remote work extended stays). This provides an opportunity to connect with bleisure travelers who are looking for a vacation experience or appeal to remote workers by highlighting local experiences and sharing insider’s tips to the area.  

Optimistic outlook

Hotel travel professionals have an optimistic outlook for 2023 and outrank other industries when it comes to believing that travel demand will return to previous levels this year – if they haven’t already returned. Our first-party data backs this up: In the second quarter of 2022, lodging bookings were the highest in Expedia Group history, with gross bookings up 8% from the second quarter of 2019.  

Sustainability and accessibility

Travelers are interested in sustainability and inclusivity when they’re looking to book: 70% of consumers said they are more likely to choose travel options that are more inclusive – and this is where consumers depart from price sensitivity and said they would opt for inclusive options, even if it’s more expensive. When it comes to sustainability, two in three consumers said they want to know what sustainable policies are in place.  

Advertising solutions to meet any need 

At Expedia Group Media Solutions, we understand that your marketing needs vary. That’s why we offer a host of solutions to meet your unique needs, whether you’re running a small bed-and-breakfast property or running a large, global brand.  

Considering the trends we’ve identified above, here’s an overview of how some of our solutions that can help you:  

Connect with 200+ travel websites with TravelAds Sponsored Listings. With precise targeting and the ability to create ad copy that speaks to the uniqueness of your property, you can get in front of the right traveler. Use dashboards with real-time data to keep a pulse on how your campaigns are doing.  

Display advertising can connect you to travelers throughout their shopping journey. Get ad placements that seamlessly integrate across our sites, whether it’s mobile or desktop.  

Gain a bigger impact when you use co-op campaigns. We’ll help you find the right hotels partners to work with to achieve your collective goal.  

To learn more about the array of advertising solutions we provide, connect with one of our experts today.  

Understand 2023 traveler and industry trends

To find more insights, check out our full 2023 Traveler Value Index, which examines what people value in their travel experiences and the priorities that are shaping decisions with travel industry professionals. 

Meghan Keough

Senior Director, Business Development

Meghan Keough is a global senior director of Business Development with Expedia Group Media Solutions. She leads a global team focused on the advertising needs of lodging partners. Meghan is an active member of HSMAI (Hospitality Sales and Marketing Association International). She earned a B.S. from St. Michael’s College and a certificate in Revenue Management through eCornell. Meghan also holds a Certified Hospitality Digital Marketer certification (CHDM) and Certified Revenue Management Executive (CRME) certification through HSMAI. She is an active member of the Women at Expedia Learning & Leading community.

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