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Success stories

Boston CVB

Overview

How Boston saw winter tourism and bookings increase through a joint marketing commitment.

The Opportunity

Boston is famous for many reasons: bustling universities, the Boston Pops, the Boston Tea Party, the Battle of Bunker Hill…but it’s also famous for its unpredictable winters, which were having an impact on seasonality demand to the city. Knowing that there is plenty of urbanity and colonial charm in Boston—year-round—the Greater Boston Convention and Visitors Bureau (GBCVB), along with local hotels, wanted to increase travel to Boston during this softer-season. 

The Solution

Expedia Media Solutions coordinated with the Lodging Partner Services division of Expedia Group, to engage 24 hotel partners in Boston in a cooperative effort. Specifically, they devised a joint marketing commitment (JMC) to increase travel to, and hotel bookings in, Boston. JMCs bring organizations together to achieve mutual marketing objectives. In this case, the collaboration pooled the resources of the GBCVB and the participating hotels to bolster tourism to Boston. The campaign targeted people searching for Boston to make sure advertisements were meeting the right audience at the right time. The creative linked to a dedicated landing page about the destination featuring the partner hotels, as well as cultural and historical events. This technique meant that consumers had a one-stop page for all their travel needs.

With Expedia.com’s audience reach, the destination as well as the participating hotels gained valuable and deep market exposure helping them increase their brand recognition.

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The Results

 

By all measures, the commitment was a booming success. The participants realized a 24.6 return on ad spend and witnessed over 2.6 million dollars in gross bookings. Likewise, the participating hotels saw a year-over-year increase in gross bookings by 17%. This campaign demonstrates the collaborative power of JMCs, in this case translating into heightened brand awareness, increased bookings, and incremental revenue. Perhaps Beth Stehley Vice President of Sales and Convention Services for the GBCVB put it best, when speaking about the outcome of the JMC, “Wow! Great results. Speechless.” 

Joint Marketing Commitment Advertising Results

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$25:1
ROAS
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+2.6M
Gross Bookings
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+17%
Increase Hotel Demand YOY

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